DOA Procedure

DOA- Please contact Acer on 1300 723 926 to obtain an Acer NCC reference number; to do so you will need the model number of the goods, the SNID number located on the back of your unit and a fault description. Once the NCC number is obtained from Acer please fill in a Bluechip Infotech warranty return form and send it to the Bluechip Infotech warranty department and your request will be processed.

  • National Call Centre Line = 1300 308 056 “Commercial Customers”
  • National Technical Support Contact Centre – Retail and Key Customer - 1300 365 100
  • Enterprise Server Support Line – 1300 659 900
  • For normal warranties and a up to date list of current ACER products please go to www.acer.com.au
  • Please refer to the Bluechip Infotech Warranty Policy procedures

    For ATEN any RMA & DOA please contact 1300 137 585 or aten@computergate.com.au

    Please contact Cyberpower from 9:00am ~ 6:00pm, Mon – Fri

    1300 431 808 – Sales Hotline for sales request only.
    Email: Au.sales@cyberpower.com

    1800 623 124 – Support Hotline for technical support and warranty claims.
    Email: Au.service@cyberpower.com

    Please contact D-Link on 1300 700 100 or alternatively email D-Link at rma@dlink.com.au.
    Warranty / RMA Procedure:  http://support.dlink.com.au/warranty.asp
    Warranty Policy: http://support.dlink.com.au/warranty_policy.asp

    Please contact 1300 303 059 for service and support nationally

    ESET Tech support contact lists and procedures

    1. Tier 1 tech support – Sherif Mohammad sherifm@bluechipit.com.au I 0401 887 501

    2. Email ESET to au.support@eset.com and cc. eset@bluechipit.com.au and BC Account manager

    3. Contact ESET 1300 084 040, press Option 2

    Please contact HP Support on 13 10 47. For more information please visit www.hp.com.au/support
    HP DOA Policy and Procedure

    Please contact Intel on 1800649 931 or refer to the Bluechip Infotech Warranty Policy procedures

    Please refer to the Bluechip Infotech Warranty Policy procedures

    For all DOA models please refer to Bluechip Infotech Warranty Policy procedures. For all Warranty products please contact LG on 1800 643 156.
    LG NSW Service Centre: Powr Electronics, 3/5 Hudson Ave Castle Hill NSW 2154

    Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form
    QNAP Support click here

    Please refer to the Bluechip Infotech Warranty Policy procedures

    Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form

    Please contact Targus on 1800 641 645

    Please refer to the Bluechip Infotech Warranty Policy procedures and Submit Support Ticket click here

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