Manufacturer Warranty / Forms, Policies and Guildes
Acer

DOA Procedure
DOA- Please contact Acer on 1300 365 100 to obtain an Acer NCC reference number; to do so you will need the model number of the goods, the SNID number located on the back of your unit and a fault description. Once the NCC number is obtained from Acer please fill in a Bluechip Infotech warranty return form and send it to the Bluechip Infotech warranty department and your request will be processed.

For normal warranties and a up to date list of current ACER  products please go to www.acer.com.au

AOpen Please refer to the Bluechip Infotech Warranty Policy procedures
Apacer Please refer to the Bluechip Infotech Warranty Policy procedures
ASUS Please contact Asus directly on 1300 278 788
  Avermedia Please refer to the Bluechip Infotech Warranty Policy procedures
BenQ Please provide proof of purchase upon submitting DOA Claims.
BenQ LCD Monitor Defect Policy
BenQ Customer Service Number: 1300 130 336
Cherry

Please note:
Cherry Australia requests that all Warranty/DOA products must be returned Directly to Cherry Australia.

Hallmarc Business Estate

Unit C13/2A Westall Rd, Clayton 3168

CyberPower

Please contact Cyberpower directly on 1300 784 802

Cyberoam Please contact the Cyberoam Global Support Management Center (GSMC - Toll Free Number: +1800-244-359) to ascertain if the appliance qualifies for RMA. On confirmation of RMA, please request a reference ticket through the Cyberoam Online RMA Submission. On submission please include the auto-generated RMA number on the Bluechip Return Authority Request. The warranty period will begin from first registration of each appliance. Bluechip will accept DOA claims within 14 days of purchase. For further information please review the Cyberoam RMA Policy.
D-Link Please contact DLink on 1300 700 100 or alternatively email D-Link at rma@dlink.com.au
Eaton Please contact 1300 303 059 for service and support nationally

Fujitsu

Please contact Fujitsu Service Australia directly on 1300 148 900 for service and support nationally.

HP Please contact HP Support on 13 10 47. For more information please visit www.hp.com.au/support
HP DOA Policy and Procedure
Infortrend Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form
Intel Please contact Intel on 1800649 931 or refer to the Bluechip Infotech Warranty Policy procedures
Iomega Please click here for technical support and warranty information
LG Notebook DOA: Please contact LG on 1800 687 955 to obtain a CNA reference number then either fax or email a copy of proof of purchase upon RA submission.

LCDS: Only require proof of purchase upon RA Submission.
LG NSW Service Centre: Powr Electronics, 3/5 Hudson Ave Castle Hill NSW 2154

Nikon Please contact Nikon on 1300 366 499
NU Please refer to the Bluechip Infotech Warranty Policy procedures
OKI Please contact OKI directly on 1800 807 472 or alternatively email OKI at CSC@oki.com.au
Pioneer Please refer to the Bluechip Infotech Warranty Policy procedures
QNAP Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form
Red leaf Please refer to the Bluechip Infotech Warranty Policy procedures
Sony

Please contact Sony on 1300 133 995 or 1300 137 669 for all products excluding Optical drives.

Optical drives: Please return to Bluechip IT or fill out an RA Submission.

Synology

Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form

Targus Please contact Targus on 1800 641 645
Teco

Please contact Teco on 1300 660 037
Please click here to download TECO warranty cards.

Vertex Please refer to the Bluechip Infotech Warranty Policy procedures
Webroot

Please go to http://www.webroot.com/au/en/support/

Xirrus Please contacts Xirrus support on 1300 XIRRUS.
If premium support is current then it is Next Business Day Advance Replacement from Xirrus Sydney.
If there is no premium hardware support, it is returned direct to the Xirrus support warehouse in Sydney and a repaired or replacement unit is sent back within 15 days.
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